How Can We Help?

Find answers to common questions or get in touch with our support team.

❓

FAQ
🔧

Troubleshooting
📧

Contact Us

Frequently Asked Questions

Quick answers to common questions about GetDiskSpace.

General

Is GetDiskSpace a CleanMyMac alternative? ⌄
Yes, GetDiskSpace is a lightweight, privacy-focused alternative. Unlike subscription-based tools, we offer a lifetime license and focus strictly on essential disk cleaning and visualization without the bloat.
How do I clear cache on Mac safely? ⌄
GetDiskSpace's System Cleanup tool scans for safe-to-remove application caches, log files, and temporary data. It automatically filters out essential system files to ensure your Mac remains stable while reclaiming space.

Pricing

Is it really a one-time payment? ⌄
Yes. When you buy a license for version 1.x, you own it forever. You get all minor 1.x updates for free. No monthly or yearly subscriptions.

Features

Does this work on Apple Silicon (M1/M2/M3)? ⌄
Absolutely. GetDiskSpace is a native SwiftUI app built specifically for Apple Silicon, ensuring blazing fast performance.

Troubleshooting

Solutions to common issues.

⚠️ Installation Security Warning

You might see a message saying "App is damaged". This is just a standard macOS security check for new apps.

Quick Fix: Open Terminal and run this command to authorize the app:
xattr -cr /Applications/GetDiskSpace.app

🔒 App won't scan everything

Make sure you've granted Full Disk Access:

  1. Open System Settings
  2. Go to Privacy & Security → Full Disk Access
  3. Enable GetDiskSpace in the list

🔑 License not activating

  • Make sure you're copying the full license key including dashes
  • Check for extra spaces before or after the key
  • Try restarting the app after activation

💾 External drive not showing

GetDiskSpace only shows volumes that macOS has mounted:

  • Make sure the drive is visible in Finder
  • Try ejecting and reconnecting the drive
  • Check if the drive format is supported (APFS, HFS+, ExFAT)